Last updated: July 15th, 2019
All purchased credits are non-refundable and do not expire. Free credits are redeemable for printing costs only and cannot be refunded or converted to cash. Free credits may be applied to both Free and Subscription accounts.
We rely on the United States Postal Service (USPS) for mail delivery, over which we have no control. Therefore, while we provide USPS delivery status and tracking information to the best of our ability, we cannot guarantee the accuracy of this data, nor is delivery a basis for a refund.
Clients may cancel their subscription at any time through their account dashboard under the "Billing" section. Clients enrolled in a yearly subscription plan receive two months free as part of their 12-month commitment. These plans may only be canceled at the end of the current term. To ensure cancellation at the end of the term, clients must contact support before the renewal date to request that their plan be set to auto-cancel.
We send monthly subscription confirmation emails and include clear links to support and cancellation options. As such, clients are responsible for managing their own subscriptions. We do not offer refunds for unused services or retroactive cancellations beyond the current billing period. If a client cancels a subscription shortly after a renewal (typically within 3–5 business days), we may, at our discretion, issue a one-time courtesy refund for that most recent charge.
If an order is canceled, a full refund will be issued to your Thanks.io account within 30 minutes. If you prefer a refund to your credit card, please note that these requests are handled on a case-by-case basis. In such cases, any applicable merchant processing fees will be deducted from the refund amount.
All Reverse Append Services and Mailing List Purchases made through Thanks.io are non-refundable. Upon completion of your purchase, you will receive immediate access to the data, which is considered a final sale. We do not offer refunds, exchanges, or cancellations for these services due to their intangible nature and instant delivery.
Direct mail marketing is most effective when done in bulk. If you're considering mailing individual pieces and are concerned about delivery times or minor handling effects (such as bent corners), please note that direct mail marketing is optimized for larger, targeted campaigns to achieve high impact and engagement.
We reserve the right to refuse or cancel any order at our sole discretion if we believe it violates any applicable laws, contains threatening, abusive, defamatory, or otherwise inappropriate content, or if it poses a risk to the safety or integrity of our business, clients, or partners.
In order to use the Thanks.io.com, Inc. ("Thanks.io," "Company," "we," "us," and "our") API (the "Thanks.io API" or "API"), access the information contained on the Thanks.io website (the "Website") or make use of the services provided by Thanks.io (the "Service" or "Services"), you (hereinafter referred to as "You," "Your," and 'Yours") must first read this agreement (the "Agreement") and accept it. You may not avail Yourself of the Thanks.io API, Website or Services if You do not agree to this Agreement.
By putting a check mark next to I AGREE and clicking on SUBMIT or using the API or Services, You represent that You have read and agree to the terms and conditions of this Agreement, which also include and incorporate Thanks.io's Acceptable Use Policy, General Terms and Conditions and Privacy Policy. These terms and conditions will remain in effect throughout Your use of the Services. These terms and conditions are legally binding should You choose to register for the Service.
If You are accepting on behalf of Your employer or another entity, You represent and warrant that: (i) You have full legal authority to bind your employer, or the applicable entity, to these terms of service; (ii) You have read and understand this Agreement; and (iii) You agree, on behalf of the party that You represent, to this Agreement. If You don't have the legal authority to bind Your employer or the applicable entity, please do not put a check mark next to I AGREE and click on SUBMIT or use the API or Services.
Subject to Your acceptance of and compliance with this Agreement and with the payment requirements for the Services, Thanks.io hereby grants You a limited, non-exclusive, non-transferable, non-sublicenseable, revocable right and license during the Term of this Agreement under our intellectual property rights, to access and use the Services, solely in accordance with the terms and conditions of this Agreement. Unless explicitly stated otherwise, any new features provided by Thanks.io that augment or enhance the current Services shall also be subject to this Agreement.
You may write a software application or website (an "Application") that interfaces with the Services. You acknowledge that we may change, deprecate or republish APIs for any Service or feature of a Service from time to time, and that it is Your responsibility to ensure that your use of the Service is compatible with then-current APIs for the Service. Thanks.io will attempt to inform You of any changes with reasonable notice so You can adjust Your Application, but we are under no obligation to do so.
You may not remove, obscure or alter any notice of any Thanks.io trademark, service mark or other intellectual property or proprietary right appearing on the Website or contained within the Services.
Provided that You comply with the terms of this Agreement and our policies and procedures including the Acceptable Use Policy, You may use the Services to execute Applications owned or lawfully obtained by You. You are solely responsible for Your Applications, including any data, text, images or content contained therein.
We may make available to You, for Your installation, copying and/or use in connection with the Services, from time to time, a variety of software, data and other content and printed and electronic documentation (the "Thanks.io Properties"). Subject to Your acceptance of and compliance with this Agreement, ongoing compliance with its terms and conditions with respect to the subject Service and payment if and as required for Your right to use the subject Service, Thanks.io hereby grants You a limited, non-exclusive, non-transferable, non-sublicenseable, revocable license during the Term of this Agreement to install, copy and use the Thanks.io Properties solely in connection with Your use of the applicable Service and solely in accordance with the terms and conditions of this Agreement.
You may not, and may not attempt to, reverse engineer, disassemble, or decompile the Thanks.io Properties or the Services or apply any other process or procedure to derive the source code of any software included in the Thanks.io Properties.
Our Services include the Address Quality solutions (including Address Verification and Address Enrichment), which may allow you to compare information from a database, software or website against official postal data and update such information entered at the point of entry. Except as expressly agreed to by Thanks.io in writing, you agree to not, directly or indirectly, sell, rent, sublicense, resell or lease access to our APIs, the Address Quality solutions or any information obtained through use of our APIs or the Address Quality solutions.
For purposes of this Agreement, Thanks.io hereby grants to You a limited, non-exclusive, non-transferable, non-sub-licenseable, revocable license during the Term of this Agreement to display the trade names, trademarks, service marks, logos, domain names of Thanks.io (each, a "Thanks.io Mark") for the purpose of promoting or advertising that You use the Services, solely in accordance with the terms and conditions of this Agreement. In return You hereby grant Thanks.io a limited, non-exclusive, non-transferable, non-sub-licenseable, revocable license during the Term of this Agreement to use Your trade names, trademarks, service marks, logos, domain names (each, a "Your Mark") for the purpose of promoting or advertising that You use the Services.
The rights granted by us in this Agreement with respect to the Thanks.io Properties, the Thanks.io Marks and the Services are nonexclusive, and we reserve the right to: (i) act as a developer of products or services related to any of the products that You may develop in connection with the Thanks.io Properties or via Your use of the Services; and (ii) appoint third parties as developers or systems integrators who may offer products or services which compete with Your Application.
The term ("Term") of this Agreement will commence once You accept this Agreement as provided above. The Agreement will remain in effect until terminated by You or Thanks.io in accordance with this Section 2.
You may terminate this Agreement for any reason or no reason at all, at Your convenience, by closing Your account for any Service for which we provide an account closing mechanism.
We may suspend Your right and license to use any or all Services or terminate this Agreement in its entirety (and, accordingly, cease providing all Services to You), for any reason or for no reason, at our discretion at any time by providing You thirty (30) days advance notice in accordance with the notice provisions set forth in Section 9 below. If Thanks.io determines that providing advance notice would negatively impact Thanks.io's ability to provide Services, Thanks.io may suspend Your right and license to use any or all Services or terminate this Agreement immediately without notice.
We may suspend Your right and license to use the Service or terminate this Agreement in its entirety (and, accordingly, Your right to use the Service), for cause effective as set forth below:
Immediately upon our notice to You in accordance with the notice provisions set forth in Section 9 below if: (i) You violate any provision of the Acceptable Use Policy or we have reason to believe that You have violated the Acceptable Use Policy; (ii) there is an unusual spike or increase in Your use of the Services for which there is reason to believe such traffic or use is fraudulent or negatively impacting the operating capability of the Service; (iii) we determine, in our sole discretion, that providing the Services to You could create liability for Thanks.io or other users of the Services; or (iv) we determine that You have violated any provision of this Agreement.
Immediately and without notice if You are in default of any payment obligation with respect to any of the Services or if any payment mechanism You have provided to us is invalid or charges are refused for such payment mechanism.
Five (5) days following our provision of notice to You in accordance with the notice provisions set forth in Section 9 below if You breach any other provision of this Agreement and fail, as determined by us, in our sole discretion, to cure such breach within such 5-day period.
Upon our suspension of Your use of any Services, in whole or in part, for any reason: (i) fees will continue to accrue for any Services that are still in use by You, notwithstanding the suspension; (ii) You will remain liable for all fees, charges and any other obligations You have incurred through the date of suspension with respect to the Services; and (iii) all of Your rights with respect to the Services shall be terminated during the period of the suspension.
Upon termination of this Agreement for any reason: (i) You will remain liable for all fees, charges and any other obligations You have incurred through the date of termination with respect to the Services; and (ii) all of Your rights under this Agreement shall immediately terminate.
In the event this Agreement expires or is canceled or terminated for any reason, Sections 1.3, 1.6, 2.5, 6, 7, 8, 9 and 10 and any applicable definitions will survive any such expiration, cancellation or termination.
In addition to our rights to terminate or suspend Services to You as described in Section 2 above, You acknowledge that: (i) Your access to and use of the Services may be suspended for the duration of any unanticipated or unscheduled downtime or unavailability of any portion or all of the Services for any reason, including as a result of power outages, system failures or other interruptions; and (ii) we shall also be entitled, without any liability to You, to suspend access to any portion or all of the Services at any time for routine maintenance, security enhancements, or improvements, which we shall schedule with reasonable advance notice to You of at least 24 hours.
We strive to keep information You provide to us secure, but cannot guarantee that we will be successful at doing so. Accordingly, without limitation to Section 6 below, You acknowledge that You bear sole responsibility for adequate security, protection and backup of Your content. We strongly encourage You, where available and appropriate, to use encryption technology to protect Your content from unauthorized access and to routinely archive Your content. We will have no liability to You for any unauthorized access to or alteration, theft or destruction of Your content through Your failure to use appropriate security measures, and You release us from any such liability.
To the extent the Services or any portion thereof are made available for any fee, You agree to pay all applicable fees as set forth here. We may increase or add new fees for any existing Service or Service feature by giving You 10 days' advance notice in accordance with the notice provisions set forth in Section 9 below. In the event that USPS increases their rates we may increase or add additional fees as applicable. We will give advance notice whenever possible but are at times required to change our fees immediately upon announcement.
We may specify the manner in which You will pay any fees, and any such payment shall be subject to our general accounts receivable policies from time to time in effect. If you elect to make payments using automated clearing house (ACH) transaction, you must agree to our Terms & Conditions for ACH Payment. All amounts payable by You under this Agreement will be made without setoff or counterclaim and without deduction or withholding. If any deduction or withholding is required by law, You shall notify us and shall pay such additional amounts to us as necessary to ensure that the net amount that we receive, after such deduction and withholding, equals the amount we would have received if no such deduction or withholding had been required.
Should You have any dispute as to fees associated with Your account, please contact us at support@Thanks.io.com within 90 days of the date of the activity that generated such dispute, and we will attempt to resolve the matter. Any and all refunds issued to resolve such a dispute shall be issued as credits to Your account, but in no event shall there be any cash refunds. Disputes older than 90 days shall not be entitled to any refunds or credits.
Other than the limited use and access rights and licenses expressly set forth in this Agreement, we reserve all right, title and interest (including all intellectual property and proprietary rights) in and to: (i) the Services; (ii) the Thanks.io Properties; (iii) the Thanks.io Marks; and (iv) any other technology and software that we provide or use to provide the Services and the Thanks.io Properties. You do not, by virtue of this Agreement or otherwise, acquire any ownership rights or title to any of the foregoing.
Other than the rights and interests expressly set forth in this Agreement and excluding any and all works derived from Thanks.io Properties, You reserve all right, title and interest (including all intellectual property and proprietary rights) in and to: (i) content and data You may send to us or use as part of Your use of any Services ("Your Content"); and (ii) Your Applications.
THE SERVICES AND THANKS.IO PROPERTIES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY THAT THE SERVICES OR THANKS.IO PROPERTIES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS.
IN NO EVENT WILL THANKS.IO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE SERVICES OR THANKS.IO PROPERTIES.
You will indemnify and hold harmless Thanks.io and its officers, directors, employees, and agents, from and against any claims, disputes, demands, liabilities, damages, losses, and costs and expenses, including, without limitation, reasonable legal and accounting fees arising out of or in any way connected with (i) your access to or use of the Services or Thanks.io Properties, (ii) your violation of this Agreement, or (iii) your Applications.
This Agreement constitutes the entire and exclusive understanding and agreement between Thanks.io and you regarding the Services and Thanks.io Properties, and this Agreement supersedes and replaces any and all prior oral or written understandings or agreements between Thanks.io and you regarding the Services and Thanks.io Properties.
If for any reason a court of competent jurisdiction finds any provision of this Agreement invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of this Agreement will remain in full force and effect.
You may not assign or transfer this Agreement, by operation of law or otherwise, without Thanks.io's prior written consent. Any attempt by you to assign or transfer this Agreement, without such consent, will be null. Thanks.io may freely assign or transfer this Agreement without restriction.
This Agreement will be governed by the laws of the State of Alaska without regard to its conflict of laws provisions. With respect to any disputes or claims not subject to arbitration, as set forth below, we each agree to submit to the personal and exclusive jurisdiction of the state courts and federal courts located within Alaska.
Any notices or other communications provided by Thanks.io under this Agreement, including those regarding modifications to this Agreement, will be given: (i) by Thanks.io via email; or (ii) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
At Thanks.io's sole discretion, it may require You to submit any disputes arising from the use of these Terms of Use or the Services, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying Alaska law.
CLASS ACTION WAIVER. YOU AND THANKS.IO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
If you have any questions about these Terms of Use, please contact us:
Thanks.io
PO BOX 16132
Two Rivers, AK 99716
Email: support@thanks.io